FAQs Category: Costs & Policies

We understand that plans can change at the last minute. While all payments are non-refundable and non-transferable, we aim to ensure you do not lose out:

• Credit Place for Future Use: If a player is unable to attend on the day, their payment value can be carried forward as a credit place on your booking profile. This credit can be applied toward a future mission at any of our national centres.
• Paintball Allocations: Please note that any paintball allocations or equipment included in the package for a “no-show” player are forfeited on the day. These cannot be transferred to or shared among other players in your group; however, any paintballs included in that player’s package will be carried over with the credit place and held on your profile for future use.
• Notification: If you know in advance that your group size has changed, please contact our booking office as soon as possible so we can update your profile.

Pro-Tip: To quickly process a credit place for a missing player, please have your booking ID, preferred game date, and the tracking number on your paintball tickets ready when you call our team at 1-833-722-2151.

Yes. Every Optimum Paintball Canada ticket is covered by a ten-day satisfaction guarantee to ensure you are happy with your purchase.

• Refund Window: If you are not satisfied, you can request a refund within ten days of your initial ticket purchase.
• How to Apply: To process your request, simply fill in your details and submit our Online Refund Authorization Form.
• Processing Time: We aim to reply to every request as soon as possible; please allow up to 21 working days from the date you have completed the form for processing.

No. To ensure a safe and organized experience, all bookings must be confirmed and paid for in advance of your event date.

• Capacity: Each centre has a strict player limit. We must confirm total numbers prior to the event to ensure we do not exceed safe capacity.
• Logistics: Advance payment allows our team to organize essential equipment, coordinate game teams, and roster professional marshalling staff.
• Catering & Food: Our locations do not offer pizza lunches or onsite catering. We recommend making your own arrangements for food and refreshments in advance.
• Booking Process: To secure your preferred date, please contact the Optimum Paintball Canada team at 1-833-722-2151 to complete your registration and payment.

Paintball prices at Optimum Paintball Canada start at $17.99 per 100. We offer several ways to increase your “firepower” for less:

• Bulk Savings: The price per 100 paintballs is designed to offer better value when you purchase in larger quantities as a group. For a full breakdown of our current rates, please visit our Prices Page.
• Ticket Holder Benefits: If you have Optimum Paintball tickets, you are eligible for further exclusive discounts on our pre-paid Paintball Packages.
• Flexibility: Paintballs can be purchased at the base camp throughout the day, ensuring you never run out of ammo during a critical mission.

Pro-Tip: To get the most “bang for your buck,” we recommend choosing a package that suits your group’s playstyle before the games begin. For more information on our best-value deals, call our team at 1-833-722-2151 and have the tracking number on your paintball tickets ready.

To help you plan your budget, please note that paintballs, food, and drink are not included in the initial cost of Optimum Paintball Canada tickets. Here is a breakdown of what to expect:

• Initial Paintballs: When booking, you will be asked to confirm each player’s first 100 paintballs for $15.99. This ensures your whole squad is kitted up and ready to head straight into the first mission without delay.
• Food & Catering: We do not offer pizza lunches or onsite catering. We strongly recommend bringing your own cooler with a packed lunch and plenty of refreshments to enjoy in our sheltered base camp seating areas.
• On-Site Kiosk: Snacks (chips, candy, and chocolates), cold drinks, and additional paintballs are available for purchase from the kiosk throughout the day.
• Equipment Upgrades: A variety of optional gear upgrades, including tactical gloves, groin guards, and specialized markers, may be available at the centre to enhance your game.

Pro-Tip: For the best value, ask our events team about our bulk paintball packages when you give us a shout at 1-833-722-2151 to finalize your booking. Locking in a package early is the smartest way to save on your total “ammo” spend! Please have the tracking number on your paintball tickets ready when you call.